More than machines

Never has it been more important for steel processing businesses to maintain the efficiency, reliability and longevity of their existing equipment, especially amidst a challenging economic climate. At Ficep UK, we recognise the importance of providing highly efficient servicing arrangements to meet the diverse needs of our customers to keep operations in full flow.

Amidst pressures, businesses require robust and adaptable solutions to keep their production lines running smoothly. Here we explore how we help keep customers’ systems functioning at optimal levels, through service contracts which utilise the expertise of our team.

Our team of experts

We cannot stress enough the importance of our engineers’ expertise and technical skills, and we do not take this for granted. Our technical team - based at our headquarters or working at customer facilities - is the backbone of our servicing provision, each with outstanding technical and interpersonal skills who are the best in their field. They have a wealth of experience and technical know-how, ensuring that every service call is handled with the greatest competence.

Our office-based technical team are first-responders, providing remote diagnostic support, connecting to every machine through software and offering solutions over the phone. Our hands-on engineering team, known for their responsiveness and expertise, play a critical role in delivering exceptional support, ensuring our customers can continue to operate at optimum performance.

Our engineers are not only highly skilled but also dedicated to providing quick, effective solutions. Whether addressing an unexpected issue or conducting routine maintenance, they work tirelessly to minimise downtime and maximise efficiency for our customers. Feedback from customers is that they are like an extension of their own team.

Customised servicing solutions

Understanding that each customer has unique needs, we offer a range of servicing packages. From standard annual maintenance to more comprehensive plans that include priority support and multiple call-outs, our contracts are designed to offer flexibility. This tailored approach allows businesses to choose the level of service that aligns with their operational requirements and budgets.

Advanced support and technology

We’re committed to staying ahead of the curve with the latest technology. Our investment in advanced diagnostic tools and remote support capabilities means we can often resolve issues quickly and remotely, saving our customers valuable production time. Our online job management system ensures that all service interactions are efficiently logged and tracked, providing a seamless experience for our customers.

Comprehensive spare parts and tooling support

Our support doesn't end with servicing. We maintain an extensive inventory of spare parts and tooling, ensuring that our customers have quick access to everything they need to keep their operations running.

Our innovative automated vending machines for tooling and consumables further streamline the process and reduce administrative burdens. The vending machine software tracks and sends stock level information directly to us and our customers so that we can replenish immediately, as and when required.

Empowering customers

We believe that sharing knowledge is key to a successful partnership which is why we place a strong emphasis on customer education. We offer training programmes tailored to the needs of operators and maintenance teams, ensuring they have the skills and knowledge to manage their equipment effectively. This proactive approach helps prevent issues and enhances overall operational efficiency.

What our customers say

We have worked with AJN Steelstock, one of the UK's leading steel stockholders and steel suppliers, since 2015, supporting the team with machine sales, servicing, parts and tooling.

Production director Chris Sage says: “We pride ourselves on meeting the most demanding customer schedules: getting steel to site when our customers need it, and exactly how they need it. To do this, we have to keep our processing and finishing machines running at their optimum.

“We’re so happy with the support we receive from the after sales team at Ficep UK. Their regular machine servicing keeps our equipment running at its best, and having a vending machine on site has been a game changer. It means we never run out of the tools and consumables we use the most and helps us stay responsive to our customers’ needs. It also saves us a significant amount of time, as we no longer have to run internal stock checks.”